1,284
Messages handled this week
93%
Agent accuracy with sources
19
Escalations to human team
7 sec
Median reply time
Buyer queue
Intent + priority
Dubai Trade Co.
Manual review
MOQ + delivery timeline
Nova Tools
Auto
Certificate request
Wattson Retail
Approval
Custom branding inquiry
Sunrise Imports
Auto
Video sample + color chart
Conversation
Auto translation onCan you ship 200pcs to Dubai before March?
Yes, 200pcs can arrive in 7-9 days. Please confirm size, color,
and shipping method (FOB or CIF).
We also need carton size and a sample video.
Carton size for 200pcs is 52x46x38cm. I can send a video today.
Please confirm your email.
Draft reply with citations and price guardrails.
Manual
Approval
Autopilot
Agent control
Policy checks
Autopilot
ON
Confidence threshold
Send if above 0.86
Price floor
Block replies below $4.80/unit
Escalation rules
Manual review if order > $12k
Source coverage
SKU-4412, Shipping lane: UAE
Training
Last run 3h ago
Catalog sync
128 SKUs indexed
FAQ + policies
Shipping, MOQ, returns
Brand tone
Friendly, concise, proactive
Knowledge vault
Sources in use
Alibaba listings
Specs, variants, images
Compliance docs
CE + ISO PDFs
Chat history
3,420 conversations
Automation
Active workflows
RFQ follow-up
Send reminder after 48 hours
Sample requests
Auto send pricing + timeline
Language routing
Arabic -> Nada S.