Command Center

Monitor AI replies and buyer flow
1,284 Messages handled this week
93% Agent accuracy with sources
19 Escalations to human team
7 sec Median reply time

Buyer queue

Intent + priority
Dubai Trade Co.
Manual review
MOQ + delivery timeline
Nova Tools
Auto
Certificate request
Wattson Retail
Approval
Custom branding inquiry
Sunrise Imports
Auto
Video sample + color chart

Conversation

Auto translation on
Can you ship 200pcs to Dubai before March?
Yes, 200pcs can arrive in 7-9 days. Please confirm size, color, and shipping method (FOB or CIF).
We also need carton size and a sample video.
Carton size for 200pcs is 52x46x38cm. I can send a video today. Please confirm your email.
Draft reply with citations and price guardrails.
Manual Approval Autopilot

Agent control

Policy checks
Autopilot ON
Confidence threshold Send if above 0.86
Price floor Block replies below $4.80/unit
Escalation rules Manual review if order > $12k
Source coverage SKU-4412, Shipping lane: UAE

Training

Last run 3h ago
Catalog sync 128 SKUs indexed
FAQ + policies Shipping, MOQ, returns
Brand tone Friendly, concise, proactive

Knowledge vault

Sources in use
Alibaba listings Specs, variants, images
Compliance docs CE + ISO PDFs
Chat history 3,420 conversations

Automation

Active workflows
RFQ follow-up Send reminder after 48 hours
Sample requests Auto send pricing + timeline
Language routing Arabic -> Nada S.